ISIC United Kingdom


5% off tickets & packages

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5% OFF


What's New?

Festicket have launched their new “FlexTicket”, allowing music fans to book festivals with peace of mind amid the Coronavirus outbreak. Their FlexTicket gives festival-goer's flexible cancellation on ticket or package bookings made up until the 30th April 2020. This offer will be valid on the festivals below, including Rock in Rio Lisboa, Mad Cool and Tomorrowland.

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About this benefit:

All ISIC, IYTC, and ITIC cardholders can enjoy 5% off Festicket tickets and packages.


About Festicket:   

Festicket is an innovative website that packages together festival tickets with travel, accommodation, and add-ons to create complete festival trips that can be booked in one click. Festicket works with festivals as official partners so they can provide general admission and VIP tickets to some of the world's greatest festivals. Check them out here

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Hi there, 


I have called twice now and spoken to 2 advisers. The first call it was confirmed that I could receive a full refund on my flights and that I would get a confirmation email- which I have not yet had?


I then called again because I didn't receive the email and I was told I would either receive and email or a call back- neither which have happened. 

Completely understand you are so busy, just want a confirmation of my first call and refund and then I can leave you all alone haha!


Please can someone get back to me on this?


Thank you so much, 


Molly Simpson



From: BookingHelp <>
Sent: 16 March 2020 16:32
To: Molly Simpson <>
Cc: Francesca Cameron <>
Subject: RE: 4332137 SIMPSON 23/03/2020


Dear Customer,


We wanted to let you know that we’ve received your email and we’re working on your request. We will definitely be in touch before your original time of travel.


We’re really sorry for the delays you’ve been experiencing. These are unprecedented times for the global travel industry and more customers than ever before need our help at the same time. That’s why response times are slower than we’d like them to be.


We’re prioritising our customers based on their date of travel, with the highest priority being those people due to travel in the next 24-48 hours.


Many thanks for your patience as we work to get first to those who need us most – we are doing all we can to help everybody as soon as we are able.


STA Logo


STA Travel is a limited company registered in England and Wales. Registered number: 1263330. Registered office: Priory House, 6 Wrights Lane, London, W8 6TA.

Please note STA Travel may monitor email traffic data and also the content of email for the purposes of security and staff training. This email and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of STA Travel.
If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone.
Please contact the sender if you believe you have received this email in error.



From: Molly Simpson <>
Sent: 13 March 2020 12:43
To: BookingHelp <>
Cc: Francesca Cameron <>
Subject: {External} 4332137 SIMPSON 23/03/2020


Hi there,


We aren't calling your helpline, as we are not due to fly in the next 72 hours. However, we do need to cancel or postpone our flights as we can no longer go on our holiday as Walt Disney World, our destination is now shut down.


Could you please advise as to at this stage whether we will be eligible for a full or partial refund?


If not, it looks on Delta Airlines website, who is our supplier, booked through you, that we can reschedule our flights once for a different date before December 2020.


Please advise what we should do and we want to thank you in advance for all your help, I know you must be inundated with requests.


Thank you,


Molly Simpson



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